UTC + UTC OTIS UTC CLIMATE, CONTROLS & SECURITY PRATT & WHITNEY UTC AEROSPACE SYSTEMS
UTC OTIS UTC CLIMATE, CONTROLS & SECURITY PRATT & WHITNEY UTC AEROSPACE SYSTEMS
Our 6,000 aftermarket services employees are dedicated to the goal of flawless customer support.
UTC Aerospace Systems provides aftermarket customers with a global team of experts to ensure comprehensive support 24/7, 365 days a year. Customers can count on UTC Aerospace Systems for consistent spares and repair performance, product support, and issue resolution. We are committed to providing a seamless interaction and best-in-class service anytime, anyplace.
Customer Response Center
24/7 Customer Response Center

The UTC Aerospace Systems Customer Response Center (CRC) serves as the focal point for all UTC Aerospace Systems customers in aircraft on the ground (AOG) support and technical product inquiries. The UTC Aerospace Systems CRC has an experienced and knowledgeable staff available at all times to respond to your in-service technical issues and repair support needs for all UTC Aerospace Systems components and systems.

Contact the UTC Aerospace Systems Customer Response Center

Toll Free Phone: 1-877-808-7575
E-mail: [email protected]
Fax: +1-860-660-0372

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Airplane mechanic with tablet
Customer Portals

UTC Aerospace Systems offers a rich variety of web-based tools to help customers manage their relationship with us. Our customer portals provide a simplified interface that enables transactional ease and greater access to customized information.

  • Search for part availability and pricing
  • Place spare part orders
  • Check spares and repair order status, including shipping information
  • Access technical publications
  • View invoices
Spare Parts

We provide factory new OEM replacement parts and spare units for commercial aircraft products. Search the Customer Portal for your cage code to find the UTC Aerospace Systems facility that can best service your current need, including pricing, delivery information, open order status, or other questions.

Repair Services

With a global network of more than 60 MRO sites, UTC Aerospace Systems offers repair and support capabilities specific to the needs of th​e region and with the highest quality standards.

Airplane under the nose
Flexible Options for Guaranteed Service

Maximized dispatch reliability, predictable budgets and lower total cost of ownership are the cornerstones of our fleet management programs. UTC Aerospace systems offers total repair and LRU management services, fully supported by an industry-leading network of service and support locations, as well as a network of top OEM accessory suppliers.